Every organization that uses technology, no matter what size, can benefit by viewing IT expenditures from from a Total Cost of Ownership prospective. Digitech assists organizations in reducing Total Cost of ownership and increasing return on investment through a number of our CTI product lines.

Designed for very small (SOHO) call center application, This module allows you to see who is calling by his / her phone number / address location & contact information which is previously maintained in a database. Every time the same caller calls you from his / her landline, mobile, office phone number, the screen pop ups shows the customer details as per the configured formats. Say for doctors: patients history, medication & personal advisecharting, Ist presenting complaint, Patient credit & debits if any, can be displayed Further the MCC can record the two - way converstion too.

A GSM SIM card is inserted in GPRS (General Packet Radio Service) based device, which is in term connected to USB port of PC enables to send & receive & draft SMS to individual or various groups like sales, assoicates or information or information groups to send them simultaneously. A powerful contact Manager office suite enables you to maintain office contact information to retrieve it as & when desired 64 Kbps. Internet even you are on move, sending & receiving fax & asoft GSM phone to download a tinkle. GSM voice communication even when the internet is on.

Rather than simply responding to phone calls as a training tool we can use the phone to monitor customer service agent handling a client. Playing back the conversation allows the agent the opportunity to learn how to improve the technique. Whether the information has been passed correctly or there exists a chance to improve upon. It gives you a proof of the tacit assurances. The objective is help increase customer satisfaction & reduce churn rates.

Digitech Tele Reminder System is a program that dials phone number one by one and forwards voice messages to people. Tele Reminder is a unique program that uses advanced technology for voice messages broadcasting. It can save lots of money, because you do not have to hire a person who will dial phone numbers manually. All you need is to record message with the microphone attached to sound card and start message broadcasting, Tele reminder can optionally record recipient response, as well unique technology for human answer detection .

It can easily import phone numbers from any database. Program may be configured to dial at specific times time and day of the week . Digitech Tele Reminder System is currently is already been used by the Banks, Telephone Companies, Insurance Companies, as well as by the Finance Companies aslo to recover Debt, Greetings Broadcast & Bill Payment reminder by the utility service providers. This service is also being used by universities to broadcast the result, Exam Schedule or any special information online.

It is an interactive tool for customer relation management whether it is sales, service; the relevant information can be collected easily and quickly on the phone / Fax / Internet. The primary goal is to increase customer share & customer retention through the customer satisfaction.

IVR is a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or to enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their cusomers can receive up-to-date account information instantly and easily without speak. "Digitech has more than 1500 ports installation of IVRS in central India".