|
Every organization that uses
technology, no matter what size, can benefit by viewing IT
expenditures from from a Total Cost of Ownership prospective. Digitech assists organizations in reducing Total Cost of
ownership and increasing return on investment through a number
of our CTI product lines.
 Designed
for very small (SOHO) call center application, This module
allows you to see who is calling by his / her phone number /
address location & contact information which is previously
maintained in a database. Every time the same caller calls you
from his / her landline, mobile, office phone number, the screen
pop ups shows the customer details as per the configured
formats. Say for doctors: patients history, medication &
personal advisecharting, Ist presenting complaint, Patient
credit & debits if any, can be displayed Further the MCC can
record the two - way converstion too.
A GSM SIM card is inserted in
GPRS (General Packet Radio Service) based device, which is in
term connected to USB port of PC enables to send & receive &
draft SMS to individual or various groups like sales, assoicates
or information or information groups to send them
simultaneously. A powerful contact Manager office suite enables
you to maintain office contact information to retrieve it as &
when desired 64 Kbps. Internet even you are on move, sending &
receiving fax & asoft GSM phone to download a tinkle. GSM voice
communication even when the internet is on.
Rather than simply responding to
phone calls as a training tool we can use the phone to monitor
customer service agent handling a client. Playing back the
conversation allows the agent the opportunity to learn how to
improve the technique. Whether the information has been passed
correctly or there exists a chance to improve upon. It gives you
a proof of the tacit assurances. The objective is help increase
customer satisfaction & reduce churn rates.
 Digitech
Tele Reminder System is a program that dials phone number one by
one and forwards voice messages to people. Tele Reminder is a
unique program that uses advanced technology for voice messages
broadcasting. It can save lots of money, because you do not have
to hire a person who will dial phone numbers manually. All you
need is to record message with the microphone attached to sound
card and start message broadcasting, Tele reminder can
optionally record recipient response, as well unique technology
for human answer detection .
It can easily import phone
numbers from any database. Program may be configured to dial at
specific times time and day of the week . Digitech Tele Reminder
System is currently is already been used by the Banks, Telephone
Companies, Insurance Companies, as well as by the Finance
Companies aslo to recover Debt, Greetings Broadcast & Bill
Payment reminder by the utility service providers. This service
is also being used by universities to broadcast the result, Exam
Schedule or any special information online.
 It
is an interactive tool for customer relation management whether
it is sales, service; the relevant information can be collected
easily and quickly on the phone / Fax / Internet. The primary
goal is to increase customer share & customer retention through
the customer satisfaction.
IVR is a telephony technology in
which someone uses a touch-tone telephone to interact with a
database to acquire information from or to enter data into the
database. IVR technology does not require human interaction over
the telephone as the user's interaction with the database is
predetermined by what the IVR system will allow the user access
to. For example, banks and credit card companies use IVR systems
so that their cusomers can receive up-to-date account
information instantly and easily without speak. "Digitech has
more than 1500 ports installation of IVRS in central India". |
